This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email. This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale. This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
1.1 GEOGRAPHICAL INFORMATION
We will usually be able to deliver regionally and nationally although limitations may apply on the products that may be sent and the method of delivery. We may also require additional identification and/or address checks prior to dispatching items. If any restrictions apply, we will inform you of these prior to fulfilling your order. If we cannot complete the necessary checks your order may be cancelled and your method of payment refunded in full.
1.2 DELIVERY METHODS AND ANTICIPATED DELIVERY PERIODS
The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
• within the United Kingdom, you will be able to select ‘Standard’ delivery sent by Royal Mail first class recorded delivery and the typical period for delivery of products by this method is one week; or
Our main delivery service provider is Royal Mail.
If you place your order after 4pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day. The delivery periods set out in this section are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period. If the products you have ordered are not immediately available from stock we will order these for you and let you know the timescale for delivery as soon as possible. You then have the option of waiting for your original order, selecting an alternative or cancelling your order and your method of payment will be refunded in full.If you request a human hair product to be custom coloured this can take an additional 10 working days to the time scale of your original order date. If we require additional identification and/or address checks prior to dispatching items, these checks may delay your delivery. If the delivery is likely to be delayed as a result of these screening checks, we will notify you.
1.3 DELIVERY CHARGES
Delivery charges are displayed throughout the checkout process or alternatively quoted by us. Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and in some cases, the size and weight of the products in your order.
Our delivery charges are as follows:
• in respect of Royal Mail first class delivery, the delivery charge will be £5.95;
European delivery £14.95
International delivery can qouted on request.
1.4 DELIVERY TRACKING, RECEIPT AND COLLECTION
Our orders are dispatched by a trackable service but tracking numbers are not supplied as part of the dispatch process. All deliveries are sent using a ‘signed for’ service so a signature must be provided. If your products remain undelivered despite our delivery service provider making at least one delivery attempt, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
1.5 DELIVERY PROBLEMS
If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.
An indicative list of the situations where a failure to deliver will be your fault is set out below:
• you provided the wrong address for delivery;
• there is a mistake in the address for delivery that was provided;
• the address for delivery is not reasonably accessible;
• the address for delivery cannot safely be accessed;
• if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature; or
• the item is not collected in person from the local delivery sorting office or provider.
Refusal by you (the purchaser) to accept delivery of an item shipped will result in you (the buyer) being charged all fees associated by Lemonade Wigs (including, but not limited to cost of holding, duties, taxes, return shipping and restock).
Lemonade Wigs reserve the right to charge 25% restock fee on top of the cost of shipping fees / duties / taxes / other incurred costs when due to the purchaser refusal to accept delivery of shipment.