Refund Policy

This policy shall apply to all orders submitted through our website, by post, over the telephone or in store. This policy does not affect any statutory rights you may have as a consumer such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015. 

1.1 RETURNS 

We do not accept return unless if the item is deemed to be faultily manufactured, or flawed, if this is the case the item will be refunded in keeping with your statutory rights. Please note that dislike of a colour or misinterpretation by customer is not accepted as a fault. Also dislike of any custom adaptation such as cutting the hair or adding a fringe is not considered a fault. If unsure of colour appearance, style or cut - please contact prior to purchase as stated on site. All wigs and hairpieces are quality control checked prior to dispatch from the manufacturer and checked again prior to dispatch from Lemonade Wigs. Each piece is photographed and returned items will be checked against our records.

You are liable for any damaged caused by you while the product was in your possession, and this will not be accepted as a fault. You must let us know within 48 hours of receipt of your item if you think it is faulty. It is your responsibility to check the product within this timeframe. 

To return a product to us and receive a refund in accordance with this policy if: 

• we receive the returned item within 14 days 

• the returned item is unused 

• you comply with the procedure set out in this policy in relation to the return of the item; and 

• none of the exclusions set out in this policy apply. 

The wig must not have been altered in any way. It must be packaged in the same manner it was sent to you. If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be "beyond what is necessary to establish the nature, characteristics and functioning of the products" for these purposes.

1.2 RETURNS PROCEDURE 

In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number. The products must then be returned to our registered address quoting the number provided. You will be responsible for paying postage costs associated with returns under this policy. 

1.3 DIFFICULTY SOURCING A SOLUTION 

Should you be struggling to find a solution and keep requesting to return your purchases, then we would suggest that you make an appointment to come to Lemonade Wigs for a consultation. 

1.4 REFUNDS AND EXCHANGES 

We will give you a refund for the price you paid to us in respect of any item properly returned by you in accordance with this policy. We will not refund to you the original delivery charges relating to the returned item. We will not refund to you any costs you incur in returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we receive the returned item.

If you have used any form of discount, promotional code or voucher, these will not be re-issued to you. Under certain circumstances, we may be able to arrange an exchange a product for you. If you would prefer an exchange you must request this when obtaining the returns authorisation number. 

1.5 IMPROPER RETURNS 

If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that item: • we will not refund the purchase price or exchange the item; 

• we may retain the returned item until you pay to us such additional amount as we may charge for re-delivery of the returned item; and 

• if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned item in our sole discretion without any liability to you. 

If the returned item has incomplete packaging or packaging has been unreasonably damaged we may refund you but we will make a minimum charge of £10.00 to replace the packaging. You will be informed of this charge before your refund is processed. You will then have the option of having the item returned to you. If orders are made and persistently cancelled by a customer, the account will be terminated at Lemonade Wigs.

2. Alternative Hair

Wigs and Toppers are delicate items, and you must care for these as recommended by Lemonade Wigs and the manufacturer. 

Synthetic - most manufacturers will advise synthetic wigs to have a lifespan of up to 3 months with correct care. Care varies between standard synthetic hair and heat friendly synthetic hair, and the appropriate care products, must be used to ensure that the wigs will last. 

Human Hair Wigs – human hair has a general lifespan of up to 12 months with daily wear when cared for properly and with correct products. Longer wigs will have a shorter life than short or mid length wigs due to the friction with clothing. Synthetic wigs are particularly prone to static damage. Every Lemonade Wigs purchase is sent with some basic advice on wig care, but please see our site guides for further detailed information, and see manufacturer sites for their updates on care guidance. 

2.1 Colours 

Please note that wig and topper colours can appear different from real life to the computer monitor and swatch. Please be aware that this is for every brand and colour. If you wish to check the shade in advance, please book a consultation as we can not be held liable for any colour that is not liked when ordered. 

The colour on human hair will always appear warmer than on the synthetic counterpart due to the way the differing fibres accept the same colour dye. This is not faulty. If you are unsure of shades and need advice, Lemonade Wigs ltd are happy to consult with you prior to purchase.