Terms & Conditions

Overview

This website is owned and operated by Lemonade Wigs. We are registered in Northern Ireland and our registered office and our principal place of business is at:

Lemonade Wigs 
168b Cavehill Rd, 
Belfast 
BT15 5EX 
You can contact us by writing to the business address given above, by using our website contact form, by email to lemonadehairsolutions@gmail.com: or by telephone on 07895 464396 and 0289450267. These terms and conditions are made up of the following:

1.Terms of Use

2.Terms of Sale

3.Delivery

4.Returns

5.Alternative Hair

In these terms and conditions "we" means Lemonade Wigs Limited; and "you" means our customer or prospective customer and "us", "our" and "your" should be construed accordingly.

Subject to the express provisions of these terms and conditions we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and all the copyright and other intellectual property rights in our website and the material on our website are reserved. These terms and conditions govern your use of our website. By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website. If you register with our website or make a purchase on our website, we will ask you to expressly agree to these terms and conditions. You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

A breach or violation of any of the Terms will result in an immediate

termination of your Services. Abuse is not tolerated towards any staff of Lemonade Wigs, and Is a direct violation of terms which will result in a termination of service

1. Terms of Use

1.1 LICENCE TO USE WEBSITE 

You may view, download and print pages from our website, stream audio and video from our website and use our website services by means of a web browser subject to other provision of these terms and conditions. Except as expressly permitted by this section or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer. You may only use our website for your own personal purposes, and you must not use our website for any other purposes. Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website. Unless you own or control the relevant rights in the material, you must not: • republish material from our website, including republication on another website; • sell, rent or sub-license material from our website; • show any material from our website in public; • exploit material from our website for a commercial purpose; or • redistribute material from our website. Notwithstanding the above, you may redistribute our newsletter in print and electronic form to any person. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website. 

1.2 ACCEPTABLE USE 

You must not: 

• use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website; 

• use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity; 

• use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; 

• conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent; 

• access or otherwise interact with our website using any robot, spider or other automated means;

• use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing). 

You must not use data collected from our website to contact individuals, companies or other persons or entities. You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading. 

1.3 PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the

Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

1.4 ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 1.4 PRODUCTS AND ITEMS The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer. Prices stated on our website may be stated incorrectly. We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

The sale and purchase of products through our website will be subject to terms and conditions of sale, and we will ask you to agree to the terms of that document each time you make a purchase on our website. Any product reviews that you submit for publication on our website shall be subject to these terms. 

1.5 CANCELLATION AND SUSPENSION OF ACCOUNT 

We may suspend, cancel or edit your account or account details at any time in our sole discretion without notice or explanation. 

1.6 REPORT ABUSE 

If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know. You can let us know by calling us during office hours, contacting us by email or in writing. 

1.7 LIMITED WARRANTIES 

We do not warrant or represent: 

• the completeness or accuracy of the information published on our website; 

• that the material on the website is up to date; or 

• that the website or any service on the website will remain available. 

We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent that these terms and conditions expressly provide otherwise, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website. 

1.8 LIMITATIONS AND EXCLUSIONS OF LIABILITY 

Nothing in these terms and conditions will limit or exclude any liability for death or personal injury resulting from negligence; for fraud or fraudulent misrepresentation; limit or exclude any liabilities in any way that is not permitted or excluded under applicable law. The limitations and exclusions of liability set out in this section and elsewhere in these terms and conditions and govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill. 

We will not be liable to you in respect of any loss or corruption of any data, database or software. We will not be liable to you in respect of any special, indirect or consequential loss or damage. You accept that we have an interest in limiting the personal liability of our employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees). Our aggregate liability to you in respect of any contract to purchase products from us under these terms and conditions shall not exceed the greater of the total amount paid and payable to us under the contract. 

1.9 BREACHES OF THESE TERMS AND CONDITIONS 

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may: 

• send you one or more formal warnings; 

• temporarily suspend your access to our website or suspend or delete your account with us; 

• permanently prohibit you from accessing our website; 

• block computers using your IP address from accessing our website;

• contact any or all your internet service providers and request that they block your access to our website; and/or 

• commence legal action against you, whether for breach of contract or otherwise. Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account). 

1.10 VARIATION 

We may revise these terms and conditions from time to time. The revised terms and conditions will apply to the use of our website from the date of their publication on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of the terms and conditions. If you do not agree to the revised terms and conditions, you must stop using our website. 

1.11 ASSIGNMENT 

You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

1.12 SEVERABILITY 

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. 

1.13 THIRD PARTY RIGHTS 

These terms and conditions are for our benefit and your benefit, and are not intended to benefit or be enforceable by any third party. The exercise of the parties' rights under these terms and conditions is not subject to the consent of any third party. 

1.14 ENTIRE AGREEMENT 

These terms and conditions constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements between you and us in relation to your use of our website. 

1.15 ASSIGNMENT 

You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions - providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you

under these terms and conditions. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions. 

1.16 NO WAIVERS 

No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach. No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any breach of that provision or any other provision of that contract. 

1.17 LAW AND JURISDICTION 

These terms and conditions shall be governed by and construed in accordance with the law in Northern Ireland. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Northern Ireland. We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

2. Terms and Conditions of Sale

These terms and conditions shall govern the sale and purchase of products through our website. You will be asked to give your express agreement to these terms and conditions before you place an order on our website. This does not affect any statutory rights you may have as a consumer such as rights under the Sale of Goods Act 1979 or the Consumer Contracts Information, Cancellation and Additional Charges Regulations 2013 or the Consumer Rights Act 2015. 

2.1 ORDER PROCESS 

The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in these terms. To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, you may then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to the terms of this document; you will be required to pay for the products ordered and our payment

service provider will handle your payment; we will then send you an initial acknowledgement; and once we have checked whether we are able to meet your order, we will either send you a confirmation and dispatch notification (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order, or the terms that we are able to fulfil your order. You will have the opportunity to identify and correct input errors prior to making your order by amending your shopping basket. 

2.2 PRODUCTS 

The following types of products are or may be available on our website from time to time: wigs, hairpieces, hair enhancers, headwear, related accessories and aftercare products. We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product. 

2.3 PRICES 

Our prices are quoted on our website. We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force. It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.

We apply a standard pricing policy across the UK. 

2.4 PAYMENTS AND CHARGE BACKS 

You must, during the checkout process, pay the prices of the products you order. Payments may be made by any of the permitted methods specified on our website. Alternative methods of repayment may be available from time to time for orders over the telephone or by post. If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products. 

• If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request: 

• an amount equal to the amount of the charge-back; 

• all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer); 

• an administration fee of £25.00 including VAT; and

• all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in these terms (including without limitation legal fees and debt collection fees), 

And for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result. This will constitute an unjustified charge-back for the purposes of this section. 

2.5 DELIVERY 

Our policies and procedures relating to the delivery of products are set out in this and in our delivery section. We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process. 

2.6 DISTANCE CONTRACTS: CANCELLATION RIGHTS 

This section applies if and only if you offer to contract with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession. As per distance selling regulations, if you order without attending the store, you may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website at any time within the period of 14 days post receipt.

2.7 EXCEPTIONS 

This is subject to the following exceptions 

• Customised / personalised items 

• Sealed goods which are not suitable for return due to health and safety protection for hygiene reasons under the Consumer Contracts Regulations (2013)

 Due to the medical nature of our business and the vulnerabilities of our clients we cannot allow wigs, toppers or hair pieces to be tried on by multiple users due to a risk of contamination. When you purchase from Lemonade Wigs you are guaranteed a brand-new product that has not been tried on. Shop samples may be sold on promotional offers, will be identified as such and will have been sampled using a wig cap for protection. Due to the nature of hair fibres they cannot be wrapped in plastic and for the purposes of protecting customers the hygiene seal on our wigs is the outer packaging they are posted in. Once this is broken the order is not eligible for cancellation. As we cannot verify the integrity of the packaging once you are in receipt, the order will no longer be able to be cancelled if you have taken delivery.

2.8 CANCELLATION PROCESS 

In order to withdraw an offer to contract or cancel a contract on the basis described in this section, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired and before receipt of your goods. If you cancel a contract on the basis described in this section, and the product ordered is not alternative hair, you must send the products back to us. You must comply with your obligations referred to in this section without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products. If you cancel an order in accordance with this section, you will receive a full refund of the amount you paid to us in respect of the order. The postage cost will not be refunded. We will refund money using the same method used to make the payment. Unless we have offered to collect the products, we will process a refund due to you upon receipt of the returned items and satisfactory inspection of the item condition. You will not have any right to cancel a contract as described in this section insofar as the contract relates to the supply of products that are made on the basis of an

individual choice of or decision by you, or products that are clearly personalised such as custom coloured, cut, altered or a bespoke order. This also applies to the supply of items, which are not suitable for return due to health protection or hygiene reasons.

2.9 WARRANTIES AND REPRESENTATIONS 

You warrant and represent to us that you are legally capable of entering into binding contracts and you have full authority, power and capacity to agree to these terms and conditions; and that all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and you will be able to take delivery of the products in accordance with these terms and conditions and our delivery policy. We warrant to you that: • we have the right to sell the products that you buy; • the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions; • you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions; • the products you buy will correspond to any description published on our website; and • the products you buy will be of satisfactory quality.

All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 2.8, all other warranties and representations are expressly excluded. 

2.10 BREACH OF PRODUCT WARRANTY 

If you believe that products you have purchased from us breach any of the warranties we have set out, please contact us to discuss the issue and arrangements for the return of the products. If products you purchase from us do not conform with the warranties set out then you will be entitled to a refund of all amounts paid in respect of those products. Alternatively and subject to availability, we may agree to supply you with replacement products, in which case we will pay the cost of delivering those replacement products to you. In either case we will reimburse you for your reasonable expenses incurred in returning the products to us. If you return a product in contravention of these terms and conditions, and you do not have any other legal right to a refund or exchange in respect of that product: 

• we will not refund the purchase price or exchange the product; 

• we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

• if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you. 

2.11 ORDER CANCELLATION 

We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if you fail to pay, on time and in full, any amount due to us under the contract; or you commit any breach of the terms of the contract. We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control. 

2.12 CONSEQUENCES OF ORDER CANCELLATION 

If a contract under these terms and conditions is cancelled in accordance with these terms, we will cease to have any obligation to deliver products which are undelivered at the date of cancellation; you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products).

3. Delivery

This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email. This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale. This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products. 

3.1 GEOGRAPHICAL INFORMATION 

We will usually be able to deliver regionally and nationally although limitations may apply on the products that may be sent and the method of delivery. We may also require additional identification and/or address checks prior to dispatching items. If any restrictions apply, we will inform you of these prior to fulfilling your order. If we cannot complete the necessary checks your order may be cancelled and your method of payment refunded in full. 

3.2 DELIVERY METHODS AND ANTICIPATED DELIVERY PERIODS 

The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

• within the United Kingdom, you will be able to select ‘Standard’ delivery sent by Royal Mail first class recorded delivery and the typical period for delivery of products by this method is one week; or 

Our main delivery service provider is Royal Mail. 

If you place your order after 4pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day. The delivery periods set out in this section are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period. If the products you have ordered are not immediately available from stock we will order these for you and let you know the timescale for delivery as soon as possible. You then have the option of waiting for your original order, selecting an alternative or cancelling your order and your method of payment will be refunded in full. If we require additional identification and/or address checks prior to dispatching items, these checks may delay your delivery. If the delivery is likely to be delayed as a result of these screening checks, we will notify you. 

3.3 DELIVERY CHARGES 

Delivery charges are displayed throughout the checkout process or alternatively quoted by us. Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and in some cases, the size and weight of the products in your order. 

Our delivery charges are as follows: 

• in respect of Royal Mail first class delivery, the delivery charge will be £5.95; 

3.4 DELIVERY TRACKING, RECEIPT AND COLLECTION 

Our orders are dispatched by a trackable service but tracking numbers are not supplied as part of the dispatch process. All deliveries are sent using a ‘signed for’ service so a signature must be provided. If your products remain undelivered despite our delivery service provider making at least one delivery attempt, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection. 

3.5 DELIVERY PROBLEMS 

If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery. 

An indicative list of the situations where a failure to deliver will be your fault is set out below: 

• you provided the wrong address for delivery; 

• there is a mistake in the address for delivery that was provided; 

• the address for delivery is not reasonably accessible; 

• the address for delivery cannot safely be accessed; 

• if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature; or 

• the item is not collected in person from the local delivery sorting office or provider. 

Refusal by you (the purchaser) to accept delivery of an item shipped will result in you (the buyer) being charged all fees associated by Lemonade Wigs (including, but not limited to cost of holding, duties, taxes, return shipping and restock).

Lemonade Wigs reserve the right to charge 25% restock fee on top of the cost of shipping fees / duties / taxes / other incurred costs when due to the purchaser refusal to accept delivery of shipment. 

4. Returns

This policy shall apply to all orders submitted through our website, by post, over the telephone or in store. This policy does not affect any statutory rights you may have as a consumer such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015. 

4.1 RETURNS 

We do not accept return unless if the item is deemed to be faultily manufactured, or flawed, if this is the case the item will be refunded in keeping with your statutory rights. Please note that dislike of a colour or misinterpretation by customer is not accepted as a fault. Also dislike of any custom adaptation such as cutting the hair or adding a fringe is not considered a fault. If unsure of colour appearance, style or cut - please contact prior to purchase as stated on site. All wigs and hairpieces are quality control checked prior to dispatch from the manufacturer and checked again prior to dispatch from Lemonade Wigs. Each piece is photographed and returned items will be checked against our records.

You are liable for any damaged caused by you while the product was in your possession, and this will not be accepted as a fault. You must let us know within 48 hours of receipt of your item if you think it is faulty. It is your responsibility to check the product within this timeframe. 

To return a product to us and receive a refund in accordance with this policy if: 

• we receive the returned item within 14 days 

• the returned item is unused 

• you comply with the procedure set out in this policy in relation to the return of the item; and 

• none of the exclusions set out in this policy apply. 

The wig must not have been altered in any way. It must be packaged in the same manner it was sent to you. If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be "beyond what is necessary to establish the nature, characteristics and functioning of the products" for these purposes.

4.2 RETURNS PROCEDURE 

In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number. The products must then be returned to our registered address quoting the number provided. You will be responsible for paying postage costs associated with returns under this policy. 

4.3 DIFFICULTY SOURCING A SOLUTION 

Should you be struggling to find a solution and keep requesting to return your purchases, then we would suggest that you make an appointment to come to Lemonade Wigs for a consultation. 

4.4 REFUNDS AND EXCHANGES 

We will give you a refund for the price you paid to us in respect of any item properly returned by you in accordance with this policy. We will not refund to you the original delivery charges relating to the returned item. We will not refund to you any costs you incur in returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we receive the returned item.

If you have used any form of discount, promotional code or voucher, these will not be re-issued to you. Under certain circumstances, we may be able to arrange an exchange a product for you. If you would prefer an exchange you must request this when obtaining the returns authorisation number. 

4.5 IMPROPER RETURNS 

If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that item: • we will not refund the purchase price or exchange the item; 

• we may retain the returned item until you pay to us such additional amount as we may charge for re-delivery of the returned item; and 

• if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned item in our sole discretion without any liability to you. 

If the returned item has incomplete packaging or packaging has been unreasonably damaged we may refund you but we will make a minimum charge of £10.00 to replace the packaging. You will be informed of this charge before your refund is processed. You will then have the option of having the item returned to you. If orders are made and persistently cancelled by a customer, the account will be terminated at Lemonade Wigs.

5. Alternative Hair

Wigs and Toppers are delicate items, and you must care for these as recommended by Lemonade Wigs and the manufacturer. 

Synthetic - most manufacturers will advise synthetic wigs to have a lifespan of up to 3 months with correct care. Care varies between standard synthetic hair and heat friendly synthetic hair, and the appropriate care products, must be used to ensure that the wigs will last. 

Human Hair Wigs – human hair has a general lifespan of up to 12 months with daily wear when cared for properly and with correct products. Longer wigs will have a shorter life than short or mid length wigs due to the friction with clothing. Synthetic wigs are particularly prone to static damage. Every Lemonade Wigs purchase is sent with some basic advice on wig care, but please see our site guides for further detailed information, and see manufacturer sites for their updates on care guidance. 

5.1 Colours 

Please note that wig and topper colours can appear different from real life to the computer monitor and swatch. Please be aware that this is for every brand and colour. If you wish to check the shade in advance, please book a consultation as we can not be held liable for any colour that is not liked when ordered. 

The colour on human hair will always appear warmer than on the synthetic counterpart due to the way the differing fibres accept the same colour dye. This is not faulty. If you are unsure of shades and need advice, Lemonade Wigs ltd are happy to consult with you prior to purchase.